STERLIVA PRIVATE LIMITED – Return & Refund Policy

 

At STERLIVA PRIVATE LIMITED, we specialize in spiritual and decorative products such as Silver Bal Krishna, Tulsi Kyaro, Shree Yantra, and similar sacred items. Each product is carefully packed and shipped with attention to quality and authenticity.

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🚫 No Refund Policy

We follow a strict no refund policy. Once an order is placed and delivered, refunds are not applicable under any circumstances.

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🔁 Return Eligibility (Only for Damaged or Incorrect Products)

• We only accept returns if:

  • The product is damaged, defective, or incorrect
  • Proper proof is provided as per the guidelines below

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📸 Proof Requirement (Mandatory)

• To request a return, you must:

  • Record a full unboxing video (without cuts)
  • Take clear images of the issue
  • Ensure the issue is clearly visible in the video/photos

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⏱ Reporting Time

• All issues must be reported within 24 hours of delivery in Email or Whatsapp
• Requests after 24 hours will not be accepted
  

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⚠️ Important Notes

• Returns without proper video proof will be rejected
• Products must be unused and in original packaging for return approval
• Sterliva reserves the right to approve or reject return requests after verification
  

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Contact Us
For any return or refund queries, please contact us:
Email: info@sterliva.com
Phone: +91 9712631931